I would like a day pass or family ticket but I can't find this online?
Any student ticket purchased online can be extended when leaving the thermal bath. The difference has to be paid by everyone upon leaving the thermal bath.
Can I buy a 4-hour ticket and then convert it to a family ticket?
No, this is unfortunately not possible.
How can I book an online ticket with a discount (Red Cross, police, etc.)?
Discounts can only be granted directly on-site upon presenting the appropriate identification.
I have a voucher (web hotel, well card, Aldiana) can I redeem it online?
Any type of vouchers cannot be taken into account when purchasing online.
If I have purchased an online ticket, do I still have to stand in line at the ticket office?
Purchasing an online ticket does not save or delay the waiting time at the entrance, as every guest receives a data carrier for using the facility. Additionally, the 2G rule and registration need to be checked and carried out.
When can I use the morning ticket and what happens if I stay longer?
The morning ticket can be redeemed from 08:00 - 11:00 and will automatically become a day ticket upon extension.
Can I use the 4-hour ticket only from 8 am?
No, the 4-hour ticket can be redeemed throughout the entire day.
When does the evening ticket apply and is there a possibility to use it earlier?
The evening ticket is valid from 6:45 PM / 5:45 PM. (Winter/Summer) It is possible to pay the difference to the 4-hour ticket in advance at the ticket office.
If my child has a swimming course, do I need to reserve additional accompanying persons?
One accompanying person is provided for each child. Any additional accompanying persons should secure an online ticket in advance.
If the online tickets are no longer available, can I reserve entries by phone?
If the desired tickets are no longer available online, it is possible to purchase an entry on-site at the ticket office, but only as long as capacities are available. However, this cannot be reserved and is quickly sold out, especially on bad weather days.
If all tickets for the day are already sold out in the online portal, does that mean I can no longer enter the thermal bath?
It is possible to buy tickets on-site, but only as long as capacities allow.